TERMS OF SERVICE AND CONDITIONS

Please read the following terms and conditions carefully (the “terms”). By joining and signing with Krystal Walter Matchmaking Corporation (referred to in this document as “KWM”), you are entering into a contract with KWM based on these Terms. KWM may change or update the Terms from time to time.

1. Membership Levels

1.1 VIP Membership

  • Features:

    • Personal consultation to tailor your matchmaking experience.

    • Includes all Executive features with the addition of VIP-exclusive services.

    • Enhanced confidentiality: Profiles are shown only to approved members.

    • Designed for high-profile clients who value privacy and exclusivity.

    • Add-Ons:

      • Press release on profile: $5,000

      • Customized ads for external lead generation: $5,000

  • Payment: Payment made by EFT or wire transfer to Krystal@krystalwaltermatchmaking.com.

  • Non-Refundable: This service is non-refundable and no credit card charge disputes are allowed.

  • Matching: Matches are based on availability, not on a set timeframe. Some months may have multiple matches, while others may have one or none.

1.2 Executive Membership

  • Features:

    • One-on-one consultation to understand your preferences and goals.

    • Professional profile photos to make a strong first impression.

    • After-date follow-up and feedback to refine future matches.

    • Optional coaching for those seeking guidance in dating and relationships.

    • Aimed at individuals looking for a comprehensive and supportive matchmaking experience.

  • Payment: Payment made by EFT or wire transfer to Krystal@krystalwaltermatchmaking.com.

  • Non-Refundable: This service is non-refundable and no credit card charge disputes are allowed.

  • Matching: Matches are based on availability, not on a set timeframe. Some months may have multiple matches, while others may have one or none.

1.3 Intro Membership

  • Features:

    • One-on-one consultation to understand your preferences and goals.

    • Professional biography write-up.

    • Matches are based on preferences, although no proactive monthly search and no set number or guarantee of mutual matches.

  • Payment: Payment made by EFT or wire transfer to Krystal@krystalwaltermatchmaking.com.

  • Non-Refundable: This service is non-refundable and no credit card charge disputes are allowed.

  • Matching: Matches are based on availability, not on a set timeframe. Some months may have multiple matches, while others may have one or none.

1.4 Database Membership

  • Features:

    • One-on-one consultation to understand your preferences and goals.

    • Professional biography write-up, enhancing your profile.

    • Matches are based on preferences, although no proactive monthly search and no set number or guarantee of mutual matches.

  • Payment: Payment made by EFT or wire transfer to Krystal@krystalwaltermatchmaking.com.

  • Non-Refundable: This service is non-refundable and no credit card charge disputes are allowed.

  • Matching: Matches are based on availability, not on a set timeframe. Some months may have multiple matches, while others may have one or none.

  • Priority: Database members understand they are not prioritized for matching and will be contacted when an approved match is available.

2. General Terms

  • The client/member (referred to as "you" or "your") acknowledges that you are purchasing the services of interviewing, testing, evaluation, and processing of matching by KWM on your behalf and that the information you have provided to us is accurate and truthful.

  • You understand and agree that this is a non-refundable service and that we may ask for a background check or variable clearance by RCMP. You agree to assume all costs associated with background checks. KWM reserves the right to refuse any membership application at its sole discretion and without giving a reason.

  • The information provided by the client must be examined, checked, and approved before any processing can commence. The client agrees that they are of age and single or separated. The processing procedure will be approximately one (1) to fourteen (14) weeks or more depending on requirements. KWM will provide matches within a two (2) year period based on availability.

  • Membership is not transferable. The client may temporarily put their membership on hold but will not be entitled to a refund. Termination of the agreement by the client does not entitle them to a refund.

  • Mutual matches are inherently unpredictable and can vary significantly based on your membership level and individual preferences. While some clients may experience mutual matches quickly, for others, it may take more time. We cannot guarantee that another member will want to meet or engage with you. Achieving a mutual match involves numerous factors outside of our control. We will always strive to present you with quality matches and encourage you to say 'yes' to the profiles we send. However, predicting when and who will agree to meet is beyond our scope of services.

  • Complaints can be directed to KWM.

3. Client Responsibilities

  • The client must be mentally fit and agree to conduct themselves appropriately.

  • The client agrees to treat matches with the utmost respect and courtesy. Failure to return phone calls or not showing up for scheduled meetings may result in suspension or termination of membership.

  • The client agrees not to harass or gossip about matches or the company.

  • Feedback on matches must be provided within one day of meeting. Changes to match criteria must be communicated to KWM.

4. Privacy and Confidentiality

  • The client agrees to keep private and not disclose to any third party any Confidential Information relating to other Subscribers that the client comes to possess as a result of being a client.

  • Confidential Information includes all information, practices, and methods generated or collected by KWM, including technical, business, and other non-public information.

5. Liability

  • The client's use of KWM services is at their sole risk. KWM does not accept liability for any loss, damage, claim, or expense resulting from reliance on advice or information provided by KWM.

  • KWM is not responsible for the conduct or acts of clients arising from matches made by KWM.

  • The client indemnifies and holds KWM harmless from any and all claims of damage resulting from a match made by KWM.

6. Response Times

  • KWM may take up to two business days to reply to check-in emails.

7. Severability

  • If any Term or portion of any Term is found to be unenforceable, that Term or portion of the term shall be severed and shall not affect the validity of the remainder of this agreement.

8. Governing Law

  • This Agreement is governed by the laws of the Province of Alberta. The Courts of the Province of Alberta shall have exclusive jurisdiction over any matters arising from this Agreement.

9. Privacy Policy and Disclaimer

  • KWM is committed to protecting your privacy. Personal information is collected during consultations and feedback and will not be disclosed, sold, exchanged, or distributed except for the purpose of providing services.

  • The client agrees to review the site and this policy periodically and be aware of any modifications.

10. Non-Disparagement

  • During and after the contract with KWM, neither party shall make negative, disparaging, or adverse statements about the other, including but not limited to Google, Yelp reviews, or any other public forum. This does not prohibit truthful information if legally required.

11. Payment Terms

  • Membership fees are due at the time of signing with KWM. By executing the membership agreement, you acknowledge you are purchasing ongoing services from KWM.

UPDATED July 22, 2024